Baker & McKenzie (International Law Firm) in Amsterdam

From non-digital to a full digital and customer centric organization

The program contains of six subprojects, namely: Processes, Digitization, Unified Communications, Organization & Culture, Relations and Communications. During the rolling out a high degree of employee involvement has been created. The integrated program has ensured that the entire office (320 employees) switched to the digital way of working. The integration between all systems, the high degree of cultural endeavors, good data management, a sound business case and being critical what to buy-in, has led to the highest level of customer intimacy.
Project Focus Areas:
Performance analysis and validation of the IT strategy, overall application architecture, Defining FO, IO, ID, perform impact analysis and information, delivering business case responsible for RFI and RFP process and commercial negotiation, execution BPM and Process redesign, project management CRM / UC / DMS implementation, Replacement of Core network components, monitoring IT roadmap

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